RelianceIndiaCall customer/service goof up

Calling cards are generally like lottery tickets, sometimes the lines are clear, sometimes they are not, and sometimes you need to use the card in full. But with relianceindiacall, there is generally no problems whatsoever. They have a nice web ui, nice report of the calls you have made, the balance and stuff. They also have a nice customer service where you generally dont have to listen to some old desi lady.

The other problem with calling cards, are the pain that you have to take in entering the long 1800 number, then the long 11 digit account number then a four digit ping. Before you enter the number to call which itself will be another 12 digits. Thats a lot of numbers to type in.

So basically Reliance has this facility where, instead of the 11 digit number you can give the number which you generally make the call as your account number (1 followed by the 10 digit number). So from next time, you basically dont need to enter the account number and the pin. This basically is a good idea, works mostly if the phone number is your private number. Not if the number is a hotel number, and that too a hotel where heck a lot of IT desis stay. And Reliance might have mentioned about this in small letters some where or in bold in some policy page, but most hotel residing desi people do not read this, frankly who does. So what they do, give the hotel number as their account number, and merrily start talking. At the same time, another desi in another room, picks up the phone, dials the 1800 number, and waits for the operator to say "please enter your account number" instead to his fortune he hears "please enter the number, starting with 91". Damn, he enters the India number, damn another lucky message, "you have 350 mins of talktime available. Damn, why would somebody buy this much amount of talk time at one go? So finally the desi realizes this, passes the message to another desi. It reaches to another desi, and passes on till all the desis hear :).

The funny part is, one desi calls up the customer service, to let them know that something like this is happenning, and can they find out who has registered on the number and if they can intimate the person about the goof up. And all that the desi heard from the customer service rep was, "Sorry you need to send an email, we cannot do a damn thing, this is taken care by another dept, and we can not transfer you to that dept". Why would this desi, take the pains to email and not enjoy the free calls, free is good is it not?